Privacy Policy

Kennesaw Appliance Repair respects your privacy and is committed to protecting the information you provide through this website. This Privacy Policy explains how information is collected, used, shared, and protected when you visit this website, call us, or submit a call request or service request form. By using this website, calling us, or submitting your information, you agree to the practices described in this Privacy Policy.

This website is primarily informational and is intended to provide users with information about appliance repair services and related support. No online transactions are processed through this website, and no credit card or payment card information is requested or collected through the website’s forms.

When you contact us by phone or submit a request through the website, we may collect personal information that you voluntarily provide. This may include your name, phone number, email address, service address, appliance details, appointment preferences, and any other information you choose to include in your message or request. Form submissions are transmitted to us by email for the purpose of reviewing and responding to your request.

We may also collect certain non-personal information automatically when you visit the website. This may include browser type, device type, operating system, IP address, referring pages, pages viewed, time spent on pages, and general usage data. This information may be collected through cookies, web beacons, analytics tools, server logs, or similar technologies to help us understand how the website is used and to improve website performance, functionality, and user experience.

Cookies and similar technologies may be used to remember user preferences, support site functionality, analyze traffic patterns, and improve content and usability. These technologies generally collect non-personal browsing data, although in some cases such data may be associated with other information provided by you. By using the website, you understand and agree that cookies, web beacons, and related technologies may be used for operational, analytical, and user experience purposes.

We use the information we collect to respond to inquiries, schedule and coordinate service, communicate with you regarding your request, improve our website and services, maintain business records, prevent misuse, comply with legal obligations, and support our day-to-day operations. Information submitted through the website may also be used to follow up regarding service-related questions, appointment availability, repair updates, and customer support matters.

By placing a call or submitting a request through the website, you expressly agree that we and our partners may contact you by phone, email, or text message for service-related purposes. These communications may include scheduling, confirmations, follow-up communications, service coordination, status updates, customer support, and related operational matters. You understand and agree that such communications are part of the services you request from us.

You acknowledge and agree that the information you provide may be shared with our trusted partners when reasonably necessary for business operations, service fulfillment, scheduling, dispatch, customer communication, technical support, website support, analytics, or other legitimate service-related needs. These trusted partners may include service providers, contractors, technicians, marketing support providers, communications providers, website hosting providers, email providers, analytics providers, and other vendors that assist in operating the business or delivering requested services.

We do not sell personal information for monetary consideration through this website. However, we may disclose information when necessary to operate the business, provide requested services, protect our rights, enforce our terms, detect or prevent fraud or misuse, comply with legal requirements, respond to lawful requests, or in connection with a business transition such as a merger, acquisition, restructuring, or sale of assets.

Information provided through the website or by phone may be retained for as long as reasonably necessary to respond to your request, provide services, maintain records, resolve disputes, enforce agreements, comply with legal obligations, and support legitimate business purposes. Because submissions may be sent and stored through email systems and related business tools, copies of communications may remain in business records for a reasonable period of time.

We take reasonable measures to protect the information we receive against unauthorized access, disclosure, alteration, or destruction. However, no website, email transmission, internet communication, or electronic storage system can be guaranteed to be completely secure. By using this website and submitting information, you understand and accept the inherent risks associated with internet and email communications.

This website may contain links to third-party websites, tools, or services, or may rely on third-party technologies to support website functions. We are not responsible for the privacy practices, terms, content, or security of third-party websites or services. Your interactions with third parties are governed by their own policies and terms.

This website is not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13 through the website. If information is believed to have been submitted by a child under 13, we may take steps to delete that information when reasonably possible.

Depending on applicable U.S. state privacy laws, some users may have certain rights regarding their personal information, such as the right to request access to, correction of, or deletion of certain information, subject to applicable exceptions and verification requirements. To make a privacy-related request or to opt out of further communications where applicable, you may call (770) 215-4158. We may need to verify your identity before processing certain requests, and some information may be retained as permitted or required by law.

If you no longer wish to receive text messages, phone calls, or emails not essential to an active service request, you may request to opt out by calling (770) 215-4158. Please note that even if you opt out of certain communications, we may still contact you as necessary to respond to an existing inquiry, complete a requested service, comply with legal obligations, or protect our rights.

By using this website, calling us, or submitting a call request or service request, you agree that any dispute, claim, or controversy related to the website, your use of the website, any communications arising from your contact with us, or the services described on the website shall first be addressed exclusively through direct negotiation. You agree to waive, to the fullest extent permitted by applicable law, any right to sue or pursue legal action beyond direct negotiation for disputes related to the website or services.

To the fullest extent permitted by applicable law, you further agree that any compensation, damages, recovery, or remedy of any kind arising out of or related to the website, your use of the website, your communications with us, or any services referenced through the website shall be limited to a maximum of $100 in the aggregate, regardless of the nature of the claim, theory of liability, or form of action.

By using this website, calling us, or submitting information, you also agree that each party shall bear its own legal fees, attorneys’ fees, costs, and expenses in connection with any dispute, claim, or disagreement related to the website or services, regardless of outcome, to the fullest extent permitted by applicable law.

Nothing in this Privacy Policy is intended to waive rights or limit liability where such waiver or limitation is prohibited by law. If any provision of this Privacy Policy is found unenforceable under applicable law, the remaining provisions shall remain in full force and effect to the maximum extent permitted.

We may update or revise this Privacy Policy from time to time to reflect changes in business practices, legal requirements, website features, or operational needs. Any updated version will become effective when posted on this website. Your continued use of the website after changes are posted constitutes your acceptance of the revised Privacy Policy.

By visiting this website, placing a call, or submitting a service request or call request form, you acknowledge that you have read, understood, and agreed to this Privacy Policy, including the collection and use of your information, the sharing of information with trusted partners for operational and service needs, the use of cookies and web beacons for non-personal browsing data, consent to be contacted by phone, email, or text for service-related purposes, the requirement to resolve disputes through direct negotiation, the limitation of any claim to a maximum of $100, and the agreement that each party will bear its own legal fees and expenses.